PMP Quiz 12 January 2018

You have a conflict on your team but have enough time to resolve it, and you want to maintain future relationships. Thankfully, there is mutual trust, respect, and confidence among the parties involved. You decide to use confronting to resolve this conflict. In using this approach, your first step should be to—
  • Separate people from the problem
  • Acknowledge that conflict exists
  • Establish ground rules
  • Explore alternatives